Frequently Asked Questions
SkyLovely is many things.
SkyLovely is a one-stop shop for single people. If you are single and looking for a long-term relationship, then we should be your first port of call.
Our services include pointing you to independent singles events in your city as well as running video chat based speed-dating events using our app. This means for the first time you can meet other single people "face to face" from the comfort and convenience of your own home.
SkyLovely is suited for anyone who is single and looking for a long-term relationship. If you want a quick-fling, try Tinder. Don't come to us.
There are events for all types of people, based on age group, religion, interests etc. In fact, we can create custom events for specific types of people you may be looking for. Just contact us if you have any ideas.
Identitycard.me is a brand-new startup that provides verification of people you meet online.
Our most important priority is to ensure that our customers are safe and feel comfortable meeting new people using our service.
Since the internet can be a scary place, identitycard.me verifies our customers using various Government-issued documents that prove you are who you say you are. That way, we can filter out undesirable people.
Your first decision should be whether you want to meet people face-to-face. If so, you can browse through the list for appropriate events run by independent organizations.
If you don't have time to travel to a central location, then you should try the video-chat based speed-dating events. Download the app and then select events based on your age group, interests etc.
If you are bisexual, you have two choices: Join a heterosexual event or a gay/lesbian event.
If you join a heterosexual event, you will be chatting with members of the opposite sex. If you join a gay/lesbian event, you will be chatting with members of the same sex.
Due to underlying software limitations, there are no "bisexual" events in operation. This will change in the future.
If you want to avoid ever meeting someone using our services, add their details to your Avoid List.
It is commonly used to avoid meeting your ex-partners.
Once you add someone to your Avoid List, anyone that satisfies your avoid criteria(s) will not be permitted to register for the event. Conversely, if someone adds you to their Avoid List, you won't be permitted to register for the event either. In that situation, please register for another suitable event.
You can access the Avoid List only on the website. Once you log in, it will be accessible on the top-right menu.
NB: SkyLovely makes a best-effort commitment to honor your avoid criteria. Sometimes people may inadvertently get through our filter algorithms.
As you are chatting with someone, SkyLovely takes snapshots of them and also records the audio of your conversation.
If you get matched up with them, you will have access to the recording. If you do not get matched up, the recording will get permanently deleted.
Once you pay for an event, you promise to "attend". Registration for video-chat based events start 15 mins before the starting time of the event. You will be required to take your current photo using your phone/tablet camera.
Click on the "My Events" tab to register. You may need to press "back" and then go back to the events screen to Refresh.
If you pay for an event but do not register (i.e. attend), you will not be entitled to a refund. Our events work best when all the customers who are meant to attend actually attend. It is otherwise unfair.
For not attending, you may also be banned temporarily from using SkyLovely.
For best results:
- Make sure you plug your phone or tablet to external power if your battery level is low.
- Use WiFi for best video quality (and avoid unexpected network data costs)
- Exit out of unnecessary apps to free up memory
A current photo of you is definitely required for registering for a video-chat based event. To block out photos that may not be people's faces, the App uses face-detection technology provided by Apple and Google.
To maximize the chance of detection, you must take your photo under good lighting conditions. The main features of your face must also be present - such as eyes, ears, mouth and hair. Please don't crop out parts of your face.
If the attendance level is below what's required to provide a quality event for our customers, we will cancel the event.
Since we are dealing with real people, we can't always predict in advance how the sales for particular events will be.
In the event of cancellation, you will be given either a full refund or a coupon you can use to subscribe to another event of your choosing.
Congratulations on your matches. The next step is to contact them and try and arrange a meetup or date.
If you can see that you have matches, but can't see their contact details, that is because they have not verified their mobile phone number. This is an extra layer of protection.
If you don't verify your mobile phone number, your matches will not be able to see your contact details either.
It is possible to receive zero matches. In such a case, we will provide you with a coupon that will allow you to purchase another ticket at a substantial discount.
If you continually receive zero matches, you must select different types of events that may be more suitable.
If you still receive zero matches, then video-chat based events are probably not the most effective tool for you to generate sexual attraction. In that case, you will need to try our offline events which are organized by our partner organizations.
Privacy and Security
This requirement is for the safety of all our customers. We want to provide a minimum level of vetting so our customers can feel more comfortable with people they meet through our service.
If there are any criminal issues that may arise, we will also pass as many details as possible to the relevant authorities.
For online video-chat based events, payment can be made via In-App Purchases (iOS and Android). Credit Card and Bank Transfer (using Poli) are also available for purchase via the website.
For Australian and New Zealand customers, Bank Transfer using Poli is the cheapest option. Jetstar customers would be familiar with their service.
Some free events will require a fully-refundable deposit to be paid upfront. This deposit will be returned to the customer at the conclusion of the event, provided the customer did not breach the "Code Of Conduct".
This is to ensure that all participants are on their best behavior so that everyone feels safe and comfortable.
This means that someone has added you to their Avoid List. Please register to another suitable event.
Refer to How to Avoid for more information.
If you are an organizer of offline "real-world" events, SkyLovely can provide the matching services for you.
The App will allow your customers to seamlessly enter their preferences and then perform the matching for you. Please contact us if you want to see a demo and get a feel of how it works.
Code Of Conduct
To ensure that all our customers feel safe and comfortable using our service, we have a code of conduct.
Any customer who breaches the code can expect to be banned from the service permanently.
If you feel that someone you met using the service is in breach, please contact us immediately.
Be respectful: You must behave, interact and speak respectfully to everyone you meet via the SkyLovely platform. You must respect personal boundaries. You must also behave honestly and with integrity.
Communicate Respectfully: Don't Spam: Skylovely does not tolerate any communication that is irrelevant, impersonal, unsolicited, promotional, or repetitive as it is considered spam.
Nude and Sexual Content: Sexually-explicit images and pornography are not allowed on SkyLovely.
Shocking, Disturbing, and Violent Content: Gratuitously graphic, disgusting, obscene, or violent content is prohibited.
Be Kind. Don't Harass, Bully or Shame: Bullying and Harassment will not be tolerated.
Hate and Supremacy: Hate speech, supremacy, or behavior that incites hate or violence against individuals or groups of people based on who they are or their beliefs, is prohibited.
Yes - Contact us if you want to design matching algorithms, provide surveys to our customer base, look for participants for experiments etc.
We are very serious about developing this field and want to help.